About Troy
As a Service Advisor at H&H CDJR Papillion, I am passionate about providing world-class customer experiences, drawing upon my years of experience in this field and my award-winning track record as Employee of the Year at previous employers. Growing up in Omaha, I developed a deep appreciation for friendly and relatable interactions. I possess a strong understanding of individual needs and strive to resolve each issue with the utmost care and efficiency. My adventurous nature extends beyond the workplace, where I delight in exploring the wonders of the world, having explored Western locales and the vibrant island of Cozumel. My scuba diving experiences have taught me the importance of staying calm under pressure. Outside of work, I enjoy discussing vacations, connecting with people, and keeping up with my young son's perpetual learning and exploration. I am committed to providing unparalleled customer service and am eager to assist you with all your automotive needs.
Customer rating
5.0 / 5 based on 234 ratings (156 written reviews)
Recent reviews
Professional, efficient and clearly wanted what's best for the costumer. Thank you!
— Viktoria S. ,
Very helpful
— Ken S. ,
Very friendly and got me in and out as quickly as possible.
— Trisha N. ,
Troy was extremely helpful and very down to earth!
— Alex K. ,
Service was great. Good communication throughout the visit!
— Steve B. ,
Troy has been extremely helpful each time I bring my car to the shop.
— Jennifer S. ,
It was great, he was thorough checking the car when he checked me in.
— Catheryn D. ,
I was very happy with my experience, one of the best at H&H.
— Donald S. ,
Great experience.
— Sam S. ,
He was SOOO much better than my last experience, he renewed my faith in "car guys." He was responsive, explained everything multiple times, didn't use big words or overcomplicate. More things kept getting found and he kept me updated and kept going back to the warranty to get it approved. He also made sure that the rental was covered after some miscommunication, and then after the extended time of getting it fixed, he made sure there wouldnt be any charge back to me for more days. I am unsure if it is typical for warranties not to cover disposal, and I suppose I understand that they will only pay for a certain caliber of parts. He mentioned having to be on the phone a lot for the warranty, which I appreciate, but feel like that is part of his job. He provided me some numbers for warranty, tow, and detailed service info at pickup. There was a blemish on my vehicle at pickup and he made sure the managers got involved and got it buffed up for me. Definitely felt like he went above for me. Thanks, Troy!
— Kim K. ,